Warranty Policy
At KiaBaby, we take pride in the quality and craftsmanship of our products. We stand behind the reliability and durability of each item we offer. To assure our customers of our commitment to their satisfaction and provide them with peace of mind, we have implemented a comprehensive Warranty Policy that covers eligible products against manufacturing defects and malfunctions.
Warranty Coverage:
Our warranty covers manufacturing defects and malfunctions for a specific period from the date of purchase. The duration of the warranty may vary depending on the product category and is mentioned in the product description or the warranty card provided with the product.
What is Covered:
The warranty covers the following issues arising from normal use of the product:
Manufacturing defects in materials or workmanship.
Malfunctions resulting from non-abusive usage and in accordance with the product's intended purpose.
What is Not Covered:
The warranty does not cover the following:
Damage caused by improper use, abuse, negligence, or accidents.
Normal wear and tear of the product or its components over time.
Damage resulting from unauthorized repairs or modifications.
Products without valid proof of purchase or with removed or altered serial numbers.
Incidental or consequential damages arising from the use of the product.
How to Obtain Warranty Service:
If you believe your product is eligible for warranty service, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team via email or phone to initiate the warranty claim process. Provide your order number, product details, and a clear description of the issue you are experiencing.
b. Evaluation and Verification: Our team will review the information provided and may request additional details or images to assess the claim. We may also guide you through some troubleshooting steps to determine the nature of the issue.
c. Return or Repair: Depending on the nature of the warranty claim, we may ask you to return the product to us for further inspection or arrange for a repair or replacement. If the product requires shipping, we will provide you with the necessary instructions and shipping labels.
Resolution:
Upon verification of the warranty claim, we will take the following actions:
Repair : If the issue can be resolved through repair, we will undertake the necessary repairs using original or equivalent parts.
Replacement: If the product is beyond repair, we will provide you with a replacement product of similar value, model, and specifications.
Refund: In cases where a repair or replacement is not possible, we may offer a refund for the purchase price of the product.
Please note that the resolution may vary based on the specific circumstances of the warranty claim and the availability of replacement products.
Limitations:
Our warranty policy is limited to the terms mentioned herein and does not extend beyond the specified warranty period. Any implied warranties, including fitness for a particular purpose or merchantability, are hereby disclaimed to the fullest extent permitted by law.
Our warranty policy is applicable only to products purchased directly from KiaBaby or authorized retailers. If you purchased our products from a third-party seller, please refer to their warranty and return policies.
Contact Us:
For any questions, concerns, or warranty claims, please contact our customer support team at contact@kiababy.com. We are here to assist you and ensure your satisfaction with our products.
KiaBaby reserves the right to update or modify this warranty policy as necessary, and any changes will be published on our website with immediate effect.
Contact :
KiaBaby LLC.
Phone:(+1) 201 409 1724
Email :contact@kiababy.com